Patient Financial Recovery Spec

Date:  Mar 16, 2023

Louisville, KY, US

Requisition ID:  1485


Patient Financial Recovery Specialist

Monday – Friday 8AM-8PM (8 Hours A Day)

Work From Home



 We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

 At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. 

Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It’s times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.

 At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options. 

 Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients. 

Join our team and make a difference! 



The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.

Essential Duties and Responsibilities:


  • Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
  • Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance
  • Take and process credit card payments over the phone
  • Identify and gather new insurance information
  • Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why
  • Screen the patient for charity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
  • Maneuver between several different patient account systems and payment portals.
  • Maintain accurate and up to date information in the account notes within all appropriate systems
  • Meet specified collection and productivity goals as assigned by management on a regular basis.


Additional Duties and Responsibilities:


  • Always maintain confidentiality of account information.
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Maintain a confidential and orderly remote work area.
  • Assist with other projects as assigned by management.


Educational/Vocational/Previous Experience Recommendations:


  • High school diploma or equivalent is required
  • Prefer previous experience with providing customer service and work within a call center environment
  • Prefer previous experience with the medical billing process
  • Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments
  • Ability to always present oneself in a courteous and professional manner
  • Ability to stay on task with little or no management supervision
  • Demonstrate initiative and creativity in fulfilling job responsibilities
  • Capacity to prioritize multiple tasks using time management and organizational skills.
  • Proficient PC knowledge and the ability to type 30-40 wpm.


Working Conditions:




We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.

Firstsource Solutions USA, LLC (All ES & RM)

Nearest Major Market: Louisville