Patient Financial Advocate

Part Time, Entry Level - GREAT way to get hands on experience!  

Plenty of opportunities for growth within! 

 
Location: ONSITE at a Medical Facility in Louisville, KY 

Hours: Monday-Friday 5:00pm-9:00pm 

Essential Duties and Responsibilities: 

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. 

• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. 

• Initiate the application process bedside when possible. 

• Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. 

• Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. 

• Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. 

• Records all patient information on the designated in-house screening sheet. 

• Document the results of the screening in the onsite tracking tool and hospital computer system. 

• Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. 

• Reviews system for available information for each outpatient account identified as self-pay. 

• Face to face screen patients on site as able.  Attempts to reach patient by telephone if unable to screen face to face.  

• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. 

• Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. 

• Other Duties as assigned or required by client contract 

Educational/Vocational/Previous Experience Recommendations: 

• High School Diploma or equivalent required. 

• 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. 

• Previous customer service experience preferred. 

• Must have basic computer skills. 

• Must have a valid driver's license 

• Must have reliable transportation