Patient Financial Advocate

Date:  Mar 15, 2023

Louisville, KY, US

Requisition ID:  1413

Part Time, Entry Level - GREAT way to get hands on experience!  

Plenty of opportunities for growth within! 

Location: ONSITE at a Medical Facility in Louisville, KY 

Hours: Monday-Friday 5:00pm-9:00pm 


Essential Duties and Responsibilities: 

  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. 

  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. 

  • Initiate the application process bedside when possible. 

  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. 

  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. 

  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. 

  • Records all patient information on the designated in-house screening sheet. 

  • Document the results of the screening in the onsite tracking tool and hospital computer system. 

  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. 

  • Reviews system for available information for each outpatient account identified as self-pay. 

  • Face to face screen patients on site as able.  Attempts to reach patient by telephone if unable to screen face to face.  

  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. 

  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. 

  • Other Duties as assigned or required by client contract 


Educational/Vocational/Previous Experience Recommendations: 

  • High School Diploma or equivalent required. 

  • 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. 

  • Previous customer service experience preferred. 

  • Must have basic computer skills. 

  • Must have a valid driver's license 

  • Must have reliable transportation 

Nearest Major Market: Louisville