Client Service Representative

Job Title:  Client Service Representative  
Job Type: Full Time 

Role Description:
Candidate must be able to work in a volume driven, fast paced, 
environment.  It is necessary to complete tasks in accordance with client guidelines and in a 
quick and efficient manner. 

Roles & Responsibilities  
• Receive and unbox incoming mail. 
• Categorize and sort mail according to established guidelines. 
• Properly dispose of protected health information (PHI) material in designated HIPAA 
bins. 
• Exemplary attention to detail. 
• Ability to work independently with minimal supervision. 
• Proficient in managing multiple tasks simultaneously. 
• Commitment to processing mail until all tasks are completed, maintaining a clean and 
organized workspace. 
• Uphold a strong commitment to business ethics, including confidentiality and data 
privacy. 
• Maintain consistent performance to achieve predefined performance metrics. 
• Strictly adhere to compliance regulations and security policies. 
• Ensure compliance with all federal, state and local laws. 

Qualifications 
The qualifications listed below are representative of the background, knowledge, skill, 
and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the 
essential functions of the job. 

Education      
• High school diploma or equivalent required 

Work Experience 
• Call center management experience preferred. 
• Experience with dialer systems and terminology preferred. 

Competencies & Skills 
• Meticulously examine and categorize mail to ensure accurate sorting and delivery. 
• Proficiency in organizing prioritizing various types of mail and packages. 
• Ability to manage time efficiently to meet sorting and distribution deadlines. 
• Accurate and fast data entry for tracking and logging incoming and outgoing mail. 
• Understanding of mailroom security protocols, particularly in handling confidential or 
sensitive information.  
• Effective written and verbal communication to interact with colleagues, couriers, and 
other staff. 
• Basic customer service skills when receiving and delivering mail to various departments 
and individuals. 

Additional Qualifications 
• Ability to work a flexible work schedule, including weekends and evenings and varied 
work hours as needed to complete workload; overtime may be required. 
• Possession of a valid driver’s license and ability to meet insurability standards for any 
work-related driving 
• Ability to download 2-factor authentication application(s) on personal device, in 
accordance with company and/or client requirements 
• Ability to pass a pre-employment background investigation based on client requirements, 
including but not limited to, criminal history, motor vehicle report, work authorization 
verification and medical screenings. The medical screenings may include one or more of the 
following: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blind 
testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.  

Work Environment 
The work environment characteristics described here are representative of those an 
employee encounters while performing this job. Reasonable accommodations may be made 
to enable individuals with disabilities to perform the essential functions. 
This position may work remotely from home or onsite, exposed to outdoor weather 
conditions during travel, if applicable. 
Physical Demands 
The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the 
essential functions. 
Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands 
and fingers to type, and use close vision to view and read from a computer screen and/or 
electronic device.  Must be able to frequently stand and walk, climb stairs, and lift 
equipment up to 50 pounds. 

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.
We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

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