Trainer

Role & responsibilities:

• Conducting multiple trainings for new hires and managed nesting along with certification process
• Maintain the training effectiveness above the required threshold by holding strong governance process in training
• Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly
• Identify gaps between internal process and customers expectations to help business produce the desired outcome
• Create content / training material for effective training
• Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees
• Liaison with QA to calibrate process knowledge
• Conduct workshops for project team members on recent update and US healthcare industry trends
• Perform user acceptance testing for any new process rollouts / automation in the program
• Provides refresher training for bottom quartile
• Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately
• Periodic knowledge calibration with client
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Preferred candidate profile :

• Immediate Joiners preferred
• Bachelor's degree
• Proven experience in training with over 1+ years of experience as a Trainer on paper.
• Minimum of 3 years of experience in RCM 
• Experience with the development of training materials including presentations, user manuals, and assessments.
• Classroom management
•  skills
• Strong analytical and technical skills
• Exceptional organizational abilities
• Excellent interpersonal and communication skills.
• Visionary mindset with the ability to identify and implement innovative training solutions.
• Ability to thrive in a fast-paced and dynamic work environment.
• Familiarity with learning management systems and digital training platforms (ex: Articulate 360 applications) is a plus