Supervisor
Date:
Apr 19, 2024
Location:
Hyderabad, IN
Requisition ID:
8652
Description:
Job Description:- Supervisor
- Team coordination in a contact center focused on delivering high quality support dedicated to leading international BPO/ITES
- Lead a team of up to 15 Contact Center Representatives
- Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards
- Coaching a group of agents, leading by example, helping them to perform as a team
- Perform Quality Control for the assigned project team
- Interact with the client, share feedback on process priorities
- Escalate superior process or client related needs to superior level together with suggested ways forward
- Good performance indicators and reports management abilities
- Independent, problem solver and customer focused
Qualification & Skills
- good English knowledge are a must
- 2 years of experience as a Supervisor pref.
- Availability to work in rotational shifts (including night shifts)