Senior Executive - Human Resources

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Job Description – Senior Executive – Human Resource

Firstsource Solutions is a leading provider of customized Business Process Management  (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and

Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Overview:

The holder of this role manages all Employee Engagement & Retention activities of the Aligned Process. It role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process.

Key Roles and Responsibilities:

Employee Relationship management and Communication:

• To be the single point of contact providing EE&R representation in the aligned process

through

effective employee relations/counsel & query/grievance handling.

• Conduct policy sessions during induction, training and BAU (refresher) stages.

• Ensure sufficient presence and visibility on the operations floor.

• Own and facilitate the Reward and Recognition process (including distressing) across the

floor.

• Assist the floor in activities where EE&R intervention is required.

• Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in

identified areas.

• Communicate any policy/procedure updates/additions/deletions to all the concerned people

in the

process

• Drive Corporate Social Responsibility initiatives.

• Meet with the Team Leaders/Managers and Teams at regular intervals to understand their

concerns

and to apprise them of any HR updates - skip level meetings and One-on-ones • Drive fun activities in the process

Career Progression & Performance Management:

• Ensure timely communication/execution/completion of Performance Management Process

(annually

and bi-annually).

• Facilitation & timely execution of Internal Job Postings (Lateral) in the Process.

• Conduct the assessment centre for promoting advisors to the next level (G Grade).

Compliance:

• Complete the exit formalities for resigned employees

• Annual increments of employees as per the life cycle approach

• Ensure that confirmations are done after six months

• Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is

sent to the

vendor

• Follow up on Background Checks and ensure that action is taken on employees with

unfavourable

reports.

• Own and prepare the weekly headcount and attrition reports.

• Provide information and support for carrying out of effective Audits.

Other Activities/Initiatives:

• Come up with creative solutions to tackle issues and concerns facing operations.

• Adhere to other productivity enhancing initiatives (Five S, 6 Sigma etc).

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