Senior Consultant

Senior Consultant – BFSI Management Consulting

Location: Pan-India (client-site travel)
Experience: 4–7 years
Reporting To: Engagement Manager / Associate Principal

About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centred teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

With a legacy of partnering with Fortune 500 companies and high-growth enterprises across industries, Firstsource combines deep domain expertise, innovative methodologies, and state-of-the-art tools to deliver measurable business impact.

About the Team
You will join Firstsource’s Management Consulting practice, a collaborative, high-performance team that blends strategic thinking with hands-on execution. Our consultants work across sectors to co-create solutions with clients, leveraging cross-functional expertise and a culture of continuous learning.

Role Summary

As a Senior Consultant in our BFSI practice, you’ll lead workstreams on projects like digital lending platforms, risk-framework implementation, and customer-experience redesign for banks and insurers.

Key Responsibilities

• Workstream Leadership: Oversee modules in areas such as credit underwriting, anti-money laundering (AML) controls, or policy administration.
• BFSI Process & Journey Design: Lead As-Is/To-Be mapping for loan lifecycle, claims adjudication, or payment processing; develop customer journey frameworks.
• Risk & Compliance Advisory: Support Basel IV readiness, RBI guidelines adherence, and IFRS 17 implementation.
• Client Engagement: Facilitate workshops with risk, compliance, and operations teams; present deliverables to stakeholders.
• Solution Development: Co-create digital solutions—chabot integration, mobile-banking UX, automated claim workflows—and draft RFP responses.
• Mentorship & QA: Coach Consultants in financial analysis, regulatory research, and presentation standards; conduct quality reviews.
• Knowledge Management: Maintain BFSI playbooks; document new regulatory updates and technology accelerators.

Qualifications & Skills

• MBA or postgraduate degree with BFSI focus preferred.
• 4–7 years in management consulting or BFSI operations/transformation.
• Expertise in risk frameworks, regulatory standards, and digital banking/insurance platforms.
• Proficient in analytics and BI tools; familiarity with Python/R for advanced modeling.
• Strong stakeholder-management and facilitation skills.
• Demonstrated team leadership and multi-project delivery under deadlines.