Senior Consultant

Senior Consultant – Management Consulting

Location: Pan-India (client-site travel)
Experience: 4–7 years
Reporting To: Engagement Manager / Associate Principal

About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

With a legacy of partnering with Fortune 500 companies and high-growth enterprises across industries, Firstsource combines deep domain expertise, innovative methodologies, and state-of-the-art tools to deliver measurable business impact.

About the Team
You will join Firstsource’s Management Consulting practice, a collaborative, high-performance team that blends strategic thinking with hands-on execution. Our consultants work across sectors to co-create solutions with clients, leveraging cross-functional expertise and a culture of continuous learning.

Role Summary

As a Senior Consultant, you’ll lead workstreams on mid-sized engagements, mentor Consultants, and drive both delivery and initial solution design—shaping win themes and go-to-market approaches.

Key Responsibilities

• Workstream Leadership: Own key modules—define approach, assign tasks, and ensure quality and timeliness.
• Customer Journey & Process Design: Lead As-Is/To-Be mapping workshops, develop customer journey maps, and translate findings into solution concepts.
• Client Engagement: Serve as primary contact for mid-level stakeholders; run workshops and steering-committee sessions.
• Proposal & GTM Support: Help develop proposal win themes, draft compelling sales pitches, and contribute to go-to-market strategies.
• Team Coaching & QA: Mentor Consultants, conduct quality reviews, and foster best-practice adherence.
• Knowledge Management: Refine internal tools, document new methodologies, and turn project experiences into case studies.

Qualifications & Skills

• MBA or equivalent postgraduate degree strongly preferred.
• 4–7 years in management-consulting or strategy projects (digital, operations, analytics).
• Proven ability to lead small teams, multi-task, and deliver under tight deadlines.
• Exceptional stakeholder management and workshop facilitation skills.
• Familiarity with project-management tools (JIRA, MS Project) and analytics software.
• Strong business acumen and comfort engaging with client leadership.