Senior Consultant - Software IAM

Role Overview
We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications.

Core Skills & Experience
Authentication & Authorization Support

• Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML
• Experience supporting Auth0 or similar IAM platforms in production environments 

Troubleshooting & Incident Management 
• Proven ability to diagnose and resolve authentication and authorization issues
• Experience analyzing logs, SAML assertions, OAuth tokens, and API failures
• Familiarity with ticketing systems and SLA-driven support environments

IAM / CIAM Operations
• Hands-on experience managing IAM/CIAM platforms
• Support for user lifecycle management (provisioning, deprovisioning, access changes)
• Understanding of RBAC and ABAC implementation and support

Cloud IAM Support
• Experience supporting IAM services in AWS, Azure, or GCP
• Ability to troubleshoot identity-related issues in cloud environments

API & Integration Support
• Experience supporting IAM integrations with REST APIs
• Understanding of tokens, JSON, and API authentication flows 

Basic Development Knowledge
• Working knowledge of Java or .NET (for troubleshooting integrations)
• Ability to review logs and debug IAM-related application issues

Security & Compliance

• Awareness of IAM security best practices
• Understanding of access governance and compliance requirements 

Key Responsibilities
• Provide L2/L3 support for IAM platforms, ensuring high availability and performance
• Troubleshoot authentication, authorization, and SSO issues across applications
• Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications
• Manage user lifecycle activities, including provisioning and access updates
• Monitor IAM systems, respond to incidents, and meet SLA targets
• Work with application teams to resolve IAM-related issues
• Perform root cause analysis and implement preventive fixes
• Maintain documentation and runbooks for support processes
• Assist in audits, compliance checks, and access reviews

Good-to-Have Skills
• Experience with federation tools (ADFS, Ping Identity, ForgeRock)
• Exposure to Privileged Access Management (PAM) support
• Familiarity with Zero Trust concepts
• Experience with DevSecOps or production support models.

Preferred Qualifications
• Bachelor’s degree in Computer Science, Cybersecurity, or related field

Certifications (Preferred):
• Auth0 Developer
• Microsoft Identity & Access Administrator
• AWS Security Specialist

Key Attributes
• Strong problem-solving and diagnostic skills
• Ability to operate in a 24/7 or shift-based support model (if required)
• High sense of ownership and accountability
• Clear communication and coordination skills across teams