Senior Consultant - Engineer

PRIMARY RESPONSIBILITIES-

• Implement, monitor, and provide continuous improvement of digital workplace technologies (Azure Cloud Infrastructure, Microsoft O365 Services, endpoint hardware, software, services and SaaS tools)

• Integrate digital workplace technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, etc.)

• Work collaboratively with service delivery partner(s) to ensure stability and security of digital workplace technology through effective management and timely patching

 • Actively participate in resolving high-priority incidents and problems, troubleshooting efforts, and capacity/availability planning sessions

• Assess criticality of services and applications and automates testing of those deemed critical before patching and upgrades

• Provide IT support for escalated incidents. Consistently formulate solutions to solve incidents. Ensure timely response and resolution working with IT’s service delivery partners

 • Monitor technology trends and seek ways to enhance continuous improvement initiatives

 • Work collaboratively with architecture providing input to technology roadmap

 • Lead and/or participate in technology POCs and Pilots

• Lead planning and implementation of new or upgraded technology services

 • Ensure that management of technologies is consistent with established architectural standards

 • Play a lead role in the integration of digital workplace technologies and services

 • Provide concise and timely communication regarding department activity to senior management and other business and technical stakeholders to enable strategic decision making

 • Assume responsibility for delivery of assigned services and technologies

 • Manage service delivery provider for assigned services and technologies to achieve established SLAs and KPIs

 • Provide innovative recommendations for process improvements

• Ensure that assigned services and technologies conform to organization’s standards

• Continuously identify process risks or gaps and offer solutions to address these problems

• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

KNOWLEDGE/SKILLS-

• Tech Savvy. Ability to quickly learn, implement and utilize new technologies

 • Analytical and problem solving. Combines and organizes information into meaningful patterns; identifies underlying relationships, causes and effects; and combines pieces of information to form conclusions or general rules. Ability to tie together solutions across technologies

• Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals

• Communications. Excellent oral and written communication skills

 • Detail-oriented. Consistently takes a thorough, accurate, organized and quality-centered approach

 • Organizing and prioritizing. can effectively address projects, requests and other competing priorities

 • Customer Focused. Keeps the employee experience at the forefront when participating in pilots, during incident escalation and resolution, and all aspects of service delivery.

 • ITIL process frameworks

 • Problem management / RCA

 • Process metrics & governance

• Quality methodologies -- Lean / LSS • Ability to execute

 • Detail-oriented

 • Conceptual thinking

• Teamwork and collaboration Technology Skills within the Digital Workplace Engineer include, and will vary based on role opening

• Microsoft Azure Cloud services

 • Microsoft O365 Services

• Microsoft Intune

• Microsoft Azure Virtual Desktop (or similar virtual desktop solution)

 • Digital Collaborative meeting technology and collaboration spaces (Microsoft Teams preferred)

EDUCATION AND EXPERIENCE –

● Bachelor's degree in Computer Science, Information Technology, Engineering, or related field is required or relevant experience

● 5-7 years of progressively responsible experience as a Digital Workplace Engineer, or Systems Engineer, in mid to large-sized organizations

● Digital workplace tool management expertise: management tools, techniques, monitoring and integration

 ● Experience with a continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity

 ● Experience using automation to drive continuous improvement