Senior Consultant - Business Systems Analyst

Responsibilities –

• Facilitate communication between IT, SBUs and clients

 • Participate in software development groups and teams in requirements gathering, analysis, design, risk mitigation, programming/construction, unit testing and transition of applications into a production environment.

 • Gather and document business requirements and functional/detail requirements

• Translate business requirements to functional and technical specifications

• Function as a liason between business areas and technical staff

• Develop scope of work to satisfy business goals and requirements

• Provide detailed review and documentation of costs for proposed solutions

• Work with system developers, test teams, process managers, and end users to ensure proposed solution is delivered according to schedule and with the required functionality

• Analyze/document new and existing processes and procedures

• Continuously review test plans and provide feedback on methodology when necessary

 • Participate in conducting regularly scheduled reviews of newly proposed and exiting projects to ensure quality and accuracy is delivered to end users

 • Maintain traceability matrix and manage change requests

 • Function as contact for problem analysis and resolution

• Work as part of a team to conceptualize solutions for the improvement of business goals

• Apply industry standard analysis, documentation techniques where appropriate to assist in providing optimum solutions

• Follow SDLC (Software Development Lifecycle) processes

• Adhere to ethical standards and comply with the laws and regulations applicable to your job function.

PROCESS OUTPUTS Process Outputs and Deliverables (From the key responsibilities above, describe the most important process outputs of the role):

• Written and Documented Business Requirements

 • Project plans and scope documents

• Technical evaluations and cost estimates

• Research, interviews and data analysis for business cases

• Budget analysis and cost estimates

• Process flow documentation

• Software releases

• High level test cases

• Recommendations for process improvement

• Training manuals and SOP’s

• Status reports, production planning reports and other project-related documentation

PEOPLE MANAGEMENT –

 • The Senior Business Systems Analyst receives guidance and supervision from a senior staff member. This role functions under moderate supervision and works in collaboration with a project manager or senior staff member daily.

 CRITICALITY –

• This is an important mid-level role to bridge the gap between IT and business functions.

 • Moderate levels of risk, accountability and responsibility are associated with the Senior Business Systems Analyst role.

• Sound judgement and strong problem-solving skills are required to determine an approach translating business requirements into technical solutions.

 COMPLEXITY –

• Moderate level of complexity. The Senior Business Analyst role involves clearly defined processes such as documentation, but also entails leveraging technology for the purpose of process improvement.

• Stakeholders include peers, junior level analysts, senior management, SBU’s and production and delivery organizations throughout the organization.

REQUIRED SKILLS-

Collaboration: Collaboration is working together in a cooperative effort to achieve a common goal. It is the promotion of teamwork and the linkage of intra and interdepartmental cooperation.

 Relationship Management: Relationship Management is the conscious aim to develop and manage long-term and/or trusting relationships with internal or external customers, distributors, suppliers, or other parties in an environment which can include marketing, selling, servicing and other areas where a relationship is crucial to on-going success.

 Analytical Skills: Reviewing quantitative (financial) or conceptual problems and situations, and drawing appropriate and valid conclusions from data presented, sifting through data to determine the most significant elements. Identifying common elements and themes in situations and actions; recognizing cause and effect relationships.

Business Acumen: an intuitive and applicable understanding of how a company or unit makes money. Displays a thorough understanding of what drives profitability. Maintains a market-focused approach to business. Keeps an overall big picture understanding of the business and its interrelationships enabling a person to make better business decisions.

Problem Solving: Problem Solving is a step-by-step process of defining a problem, searching for information, and testing a series of solutions until the problem is solved. In involves critical thinking, analysis, and persistence.

Facilitation: Facilitation is the means of expediting a process or operation quickly and efficiently. Particular focus is on meetings but can include other processes such as the delivery of products and services where others are involved, and their participation is critical to success.

 Business Analysis: Knowledge of Business Analysis, the identification of requirements in the context of helping organizations to achieve strategic goals through internal changes to organizational capabilities, including changes to policies, processes, and information systems.

System Development Life Cycle: Note: This skill category refers to SDLC phases, not necessarily a formal methodology. The systems development life cycle (SDLC) model is an approach to developing an information system or software product that is characterized by a linear sequence of steps that progress from start to finish without revisiting any previous step.

Applications Knowledge: The knowledge of the design and program components of systems applications permitting their maintenance as well as the development of new, replacement systems; or, (2) knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support; or, (3) knowledge of the functions from a user perspective, including for customer and help desk support. Specific applications by name may be added to a person's skills profile to indicate the actual level of expertise.

Project Management: A Project Management Methodology addresses the principles, practices and procedures for performing project management.

 Documentation: Documentation is the preparation and delivery of information to readers (or listeners or viewers) in a manner that is adapted to their needs, level of understanding, and background. It can include technical, program, system, specifications, requirements, general reports, manuals, and other forms of documentation.

 Communication: The ability to communicate clearly, diplomatically and effectively to an audience that may include, staff, investors, stockholders, stakeholders, clients, and others verbally and through announcements, newsletters, memos, annual reports, status reports and other media. Teamwork: Teamwork is the ability to work with others where a person does part of the work and subordinates personal needs and recognition to assure efficient accomplishment of the whole task.

POSITION SPECIFICATIONS –

Education, Certifications, or Special Licenses:

• A Bachelors degree in Information Systems, Information Processing or business-related curricula, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

Relevant Years of Experience Required:

• 4-6 years of experience in defining/developing software products and/or managing software development efforts.

• JIRA

• Confluence

 • Agile / Scrum Methodology

• PowerBi • Understanding and familiarity with – AWS

• Good to have – SQL proficiency

Other Requirements (Specialized skill sets, behavioral/technical):

• Prior experience with software testing standards, practices, methods, and tools

 • Excellent planning, organization, and problem identification skills

• Excellent information and data analysis skills

• Prior experience in financial applications preferred

 • Demonstrated problem-solving ability

• Excellent technical and business terminology to consult with clients, vendors, and other internal staff

• Proven ability to work effectively on multiple projects simultaneously (balance workload)

 • Ability to work in a collaborative, team-based environment

• Any experience with electronic payments and /or financial systems is a huge plus

• Experience with order management systems that connect to payment systems is also a plus