Senior CSA

Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/ 
Non-Voice process with excellent communication skills. If you're looking to build your career in a dynamic and 
growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values 
learning, collaboration, and success.

Job Role: Customer Support Executive / Senior Customer Support Executive
Experience: 0 - 3 Years
Work Location: Hyderabad
Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based 
incentive program, Career growth and development opportunities.

Who We're Looking For
• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing
• Handle multiple customer chat conversations simultaneously while delivering a seamless customer 
experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with 
accuracy and professionalism.
• Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling 
opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined 
performance metrics.

Must Carry: Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or 
Driving License)

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at 
any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com 
email addresses