Manager - Operations

Job Title: Manager/Senior Manager –Assessment Operations
Location: Hyderabad

Job Summary

We are seeking a dynamic and detail-oriented Manager/Senior Manager to lead the Operations team at Firstsource Solutions. He/she will be responsible for managing a team of 80-100 people, ensuring operational efficiency, compliance with quality standards, and seamless coordination across cross-functional teams. A working knowledge of assessment workflows, academics and scoring will be beneficial.

Key Responsibilities

• Lead and manage the Assessment Operations team of 80–100 employees in India.
• Oversee day-to-day operations, ensuring high-quality and timely delivery of tasks.
• Collaborate with US counterparts to align processes, share best practices, and ensure smooth coordination across geographies.
• Drive process improvements, standard operating procedures (SOPs), and efficiency initiatives.
• Ensure adherence to academic and operational integrity, compliance, and organizational policies.
• Mentor, coach, and manage the professional growth of team members and managers.
• Prepare reports, updates, and insights for leadership and global stakeholders.
• Manage account-level P&L with responsibility for cost optimization, resource planning, and financial performance.
• Create and present account highlights, dashboards, and business reviews for leadership and stakeholders.
• Identify risks, propose mitigation strategies, and drive continuous improvement initiatives.

Required skills and Education Qualification

• Postgraduate degree in Education, Management, or a related academic field.
• 10–12 years of relevant experience in academia, assessments, or large-scale operations.
• Proven experience in P&L ownership, financial planning, and account management.
• Strong track record of leading large teams (80–100 employees or more).
• Experience working with US or global stakeholders in a cross-cultural environment.
• Strong leadership, analytical, and stakeholder management skills.

Key competencies

• Strategic thinking with strong business acumen.
• Financial and operational management expertise.
• Excellent communication, presentation, and collaboration skills.
• Data-driven decision-making and problem-solving.

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