Manager - Human Resources

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US, the UK, India, the Philippines, Australia, Mexico and South Africa. we act as a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies.

Job description

POSITION PURPOSE:

The holder of this role manages all Employee Experience & Retention activities of the aligned process. the role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

Employee Relationship management and Communication:

To be the single point of contact providing EE&R representation in the aligned process through effective employee relations/counsel & query/grievance handling.

Conduct policy sessions during induction, training and BAU (refresher) stages.

Ensure sufficient presence and visibility on the operations floor.

Own and facilitate the Reward and Recognition process (including distressing) across the floor.

Assist the floor in activities where EE&R intervention is required.

Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in identified areas. • Communicate any policy/procedure updates/additions/deletions to all the concerned people in the process

Drive Corporate Social Responsibility initiatives.

Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones.

Drive fun activities in the process

Career Progression & Performance Management:

Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually and monthly).

Facilitation & timely execution of Internal Job Postings (Lateral) in the Process.

Conduct the assessment centre for promoting advisors to the next level .

Compliance:

Increments of employees as per the life cycle approach

Ensure that confirmations are done after six months

Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is sent to the vendor

Follow up on Background Checks and ensure that action is taken on employees with unfavourable reports.

Own and prepare the weekly headcount and attrition reports.

Provide information and support for carrying out of effective Audits.