Manager - Human Resources

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Summary:

The holder of this role manages all Employee Experience & Retention activities of the aligned process. the role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process.

Key Responsibilities:

Employee Relationship management and Communication:

To be the single point of contact providing EE&R representation in the aligned process through effective employee relations/counsel & query/grievance handling.

Conduct policy sessions during induction, training and BAU (refresher) stages.

Ensure sufficient presence and visibility on the operations floor.

Own and facilitate the Reward and Recognition process (including distressing) across the floor.

Assist the floor in activities where EE&R intervention is required.

Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in identified areas. • Communicate any policy/procedure updates/additions/deletions to all the concerned people in the process

Drive Corporate Social Responsibility initiatives.

Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones.

Drive fun activities in the process

Career Progression & Performance Management:

Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually and monthly).

Facilitation & timely execution of Internal Job Postings (Lateral) in the Process.

Conduct the assessment centre for promoting advisors to the next level .

Compliance:

Increments of employees as per the life cycle approach

Ensure that confirmations are done after six months

Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is sent to the vendor

Follow up on Background Checks and ensure that action is taken on employees with unfavourable reports.

Own and prepare the weekly headcount and attrition reports.

Provide information and support for carrying out of effective Audits.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.