Consultant

Consultant – Management Consulting

Location: Pan-India (client-site travel)
Experience: 2–4 years
Reporting To: Senior Consultant / Engagement Manager

About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centred teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

With a legacy of partnering with Fortune 500 companies and high-growth enterprises across industries, Firstsource combines deep domain expertise, innovative methodologies, and state-of-the-art tools to deliver measurable business impact.

About the Team
You will join Firstsource’s Management Consulting practice, a collaborative, high-performance team that blends strategic thinking with hands-on execution. Our consultants work across sectors to co-create solutions with clients, leveraging cross-functional expertise and a culture of continuous learning.

Role Summary

As a Consultant, you’ll join strategic engagements in digital transformation, operations, and analytics. You’ll drive structured problem-solving and support both delivery and early-stage solution development, helping build our consulting infrastructure.

Key Responsibilities

• Problem Framing & Hypothesis Development: Break down complex challenges into workstreams and testable hypotheses.
• Data Analysis & Insights: Analyze quantitative and qualitative data (process metrics, financials, customer journeys) to surface root causes and recommendations.
• As-Is/To-Be Mapping: Document current-state processes and design future-state process maps and system definitions.
• Deliverable Creation & QC: Draft client-ready slides, reports, and dashboards; facilitate peer review and sign-off.
• Knowledge Management: Contribute to internal repositories—capture learnings, draft case studies, and help refine methodologies and tools.
• Client Liaison: Work with client teams to understand business drivers, coordinate workshops, and align on next steps.

Qualifications & Skills

• Bachelor’s/master’s in engineering, management, economics, or related; MBA from a premier B-school preferred.
• 2–4 years in consulting, analytics, or industry; digital/operations experience strongly preferred.
• Advanced Excel and PowerPoint; SQL or Python/R experience is a plus.
• Strong analytical mindset, attention to detail, and intellectual curiosity.
• Excellent communication skills; comfortable facilitating client discussions.
• Willingness to travel up to 50%.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.