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CSA

Date:  Mar 26, 2026
Location: 

Hyderabad, IN

Requisition ID:  20601
Description: 
Location: Hyderabad (WFO)
Grade: H2
Designation: CSA
Process: Lyca Mobile
Number of Positions: 205
Minimum Criteria: 

  • All H2 grade employees can apply. It will be a lateral movement.

  • Performance rating of CME or above in the last 6 months.

  • No documented disciplinary issues/PIP in the last 6 months.
Role & Responsibilities:

  • Respond to customer queries regarding plans, inquiries about product and services.

  • Exhibit proper communication skills and formation of language while answering customer queries.

  • Exhibit politeness and promptness while influencing and convincing customers regarding a plan, product, and services related to a product.

  • Possess the required amount of technical knowledge to solve client problems regarding technical issues.

  • Able to do multitasking while handling several customers at the same time, communicating well and finding a proper plan and a product for every customer according to their requirement.

  • Must be well informed about their products and plans in order to pitch it in front of customers and convincing them to actually buy it.

  • Performance oriented – works efficiently towards customer satisfaction and achieving specified target based on the process requirement while meeting quality standards.

  • Maintain data confidentiality and adhere to security and compliance norms laid out.
Educational/Professional Qualifications:

  • HSC / Graduate Freshers

  • HSC / Graduate with more than 6 months of work experience (Voice / Non‑Voice)
Selection Procedure:

  • HR Screening

  • Group Discussion (If Required)
  • Personal Interview
Application Process & Timelines:
Last date to apply on the job posting is 5th April 2026
PS: Strictly no extension allowed on Timelines
The selected candidates must be released with immediate effect from the date of the announcement of the results.

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