CSA

Job Description: Sr. Customer Support Executive

Location: Hyderabad
Experience: Min. 1 year in International Customer Support
Education: Graduate / Under-Graduate / 10th Pass

Role Overview:

We are hiring a Senior Customer Support Executive to handle international customer queries via calls, chats, or emails. The candidate must have excellent English communication skills and experience managing global customers.

Key Responsibilities:

• Resolve customer issues efficiently (voice/chat/email).

• Provide accurate information and maintain customer satisfaction.

• Escalate complex cases and document interactions.

• Achieve quality and performance targets.

Requirements:

• Minimum 1 year of experience in an international process (US/UK/Canada/Australia).

• Strong communication & problem-solving skills.

• Willingness to work in rotational shifts/night shifts.

Benefits:

• Competitive salary + incentives

• Growth opportunities