Associate Principal / Senior Consultant – Strategic Engagements Group

About Firstsource
 

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

This opening is for Strategic Engagements Group for solutions, consulting and business development. The person will be a part of the core team that will contribute to consulting engagements for customers, and build the strategic solution development infrastructure within the organization

Roles & Responsibilities:

• Participate in strategic consulting projects. Facilitate the creation, review, and sign off project deliverables
• Analyse customer data and draw insights / recommendations
• Work with customers to understand business drivers, create customer journeys and process maps
• As-Is and To-Be system definition
• Identify opportunities in market and establish first level of connect/market leads from sales support teams
• Mine existing client relationships to identify new opportunities for strategic engagements
• Develop in-depth knowledge of products and support knowledge management on creating / assimilating new methodologies, tools and techniques, as well as converting experiences on projects into case studies for the organization
• Participate in solution development for strategic deals; coordinate and align inputs from multiple teams / stakeholders into coherent win themes
• Perform deep industry research and build Go-To-Market strategies and business plans
• Prepare a road map for the competency/industry segment in form of competitive service offerings.
• Prepare compelling sales pitches and win themes for proposal responses and proactive pursuits

Qualification & Experience: 
- MBA/PGDBM/PGDM (Full Time) - Premier Business Schools

- 7-12 years of relevant solutioning, consulting, requirements gathering and business development experience

• Experience in conducting market assessment, landscape analysis, strategy synthesis, competitive analysis, developing business plans and financial models
• Cross industry exposure
• Strong analytical and quantitative skills
• Experience in banking / financial services / mortgage industry preferred, but not mandatory

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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