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Job Title:
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Business Transformation Manager
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Level:
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Manager/Sr Manager
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Hiring Location:
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India – Hyderabad / Mumbai
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Department/Group:
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Business Transformation Office (BTO)
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Business Unit:
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BFSI
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Travel Required:
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YES (Need basis)
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Salary Range:
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Sub Process:
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-
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Grade
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TBD
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Reporting To :
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Associate Director/Director
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Responsibilities : We are looking for a Business transformation Manager to join our team. The ideal candidate will be responsible for ensuring that processes within the organization run smoothly and efficiently. They will work with a team of individuals from across the company to develop new ways of working, implement improvements , drive digital interventions, and ensure that everything is running smoothly. This role aligns with our Digital first mindset.
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- Working with management to determine strategy for new initiatives or projects.
- Reviewing current processes and recommending changes based on industry best practices. Perform gap identification exercise in process mapping using AS-IS and TO-BE process maps
- Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints)
- Ability to perform data analysis and identify the key inference for driving the impacted metrices
- Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement
- Engage with stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
- Ability to identify the digital intervention for improving the efficiency and effectiveness of processes
- Developing an implementation plan for each project, including identifying stakeholders, creating timelines, and developing budgets.
- Implementing projects to improve processes within the organization, such as Lean Six Sigma initiatives or process mapping exercises.
- Managing the execution of transformation initiatives, including tracking progress and ensuring that milestones are met.
- Communicating with stakeholders about transformation initiatives and their impact on the business.
- Monitor & audit the deployed processes for effectiveness & efficiency
- Responsible for generating business impact for the clients using the CI methodologies and frameworks
- Responsible for identifying the Gen AI opportunities -Capabilities, applicability and business case
- Understanding of scenario to implement the AI, ML tools
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Key Performance Indicators
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- Value delivered through projects in different client businesses across Operations, Digital and Technology.
- Automation identification and deployment with support from Digital and technology teams.
- Project Management and Process Improvement
- Facilitating change including facilitated Idea generation and idea management.
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- Working collaboratively with Digital, Tech, Cx and automation teams to deliver the key objectives
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Qualification & Experience requirements
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- Bachelor’s degree in a related field, such as business administration, management or engineering.
- Experience in business transformation and change management in previous organisation is desired.
- Good/Strong understanding of Generative AI, predictive ML, and data analytics.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in Hybrid setup
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Know How
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Critical:
- Excel, MS Visio, Office, Power apps, MS ecosystem tools
- Any Statistical Discovery Software – JMP / Minitab
Desirable:
- Understanding of RPA and process mining tools.
- Generative AI exposure with Chat GPT,
- Understanding of Digital customer Experience tools
- Exposure to CRM platforms and workflow tools.
- Certifications in Agile , Process mining, Digital transformation is a Plus.
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