Assistant Manager - Operations

Location: Hyderabad

Grade: F1

Designation: Assistant Manager

Number of positions: 1

Minimum Criteria:

• 3-5 years of experience in Operations Management as a Team Leader or minimum 1 year experience as an Assistant Manager

• Proven track record of successfully managing teams, processes and projects.

Roles & Responsibilities:

• Assist in managing and coordinating daily operational activities to ensure the smooth functioning of the department.

• Provide leadership and guidance to operations staff, helping them meet performance targets and objectives.

• Contribute to the assessment and enhancement of operational processes to improve efficiency, quality, and cost-effectiveness.

• Support the implementation and maintenance of quality control measures to ensure our products/services consistently meet or exceed client expectations.

• Assist in developing and maintaining key performance indicators (KPIs) to measure and report on operational efficiency and effectiveness.

• Contribute to resource allocation and management, including staffing, equipment, and materials, within budget constraints.

• Ensure that all operations adhere to industry regulations, safety standards, and legal requirements.

• Identify training needs and support the professional growth of team members.

• Assist in maintaining strong client relationships, addressing their needs and concerns in a timely and effective manner.

Expected/Key Results

• Fulfil contractual client obligations effectively.

• Meet both internal and client Service Level Agreements (SLAs)

• Achieve revenue targets by optimizing Full-Time Equivalent (FTE) delivery, staffing levels, and other strategies.

• Attain team retention targets to enhance employee satisfaction and continuity.

• Identify and implement process improvements to enhance operational efficiency.

• Minimize critical operational process escalations to improve service quality.

• Establish new client relationships and nurture existing client connections.

• Foster robust internal stakeholder relationships, as reflected in IVOC (Internal Voice of the Customer) and positive stakeholder feedback.

• Prioritize people's engagement and development, focusing on employee retention, professional growth, and succession planning within the Line of Business (LOB) or team.

• Collaborate with employees to create and execute individual development plans, aligning with their career aspirations and company objectives.

Preferred Educational Qualification

• Graduation is a must in any stream of Education

• Post graduation in any stream (desirable)

Preferred Work Experience

• 4-6 years of experience in Claims Adjudication. With over 3 years’ experience in managing teams

• In-depth Knowledge and Experience in the US Health Care Payer System.

Competencies & Skills

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication, interpersonal, and leadership abilities.

• Familiarity with industry-specific technologies and tools.

• Knowledge of relevant industry regulations and compliance.

• In-depth Process knowledge in Claims Processing

• Front ending the client is a must

• Focus on continuous process improvement

Selection procedure:

• HR Screening followed

• Ops Interview 1st Round (Ops Manager)

• Ops Interview 2nd round (Director)

Application Process & Timelines:

The last date to apply is 13th March 2025.