Business Analyst

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

A Healthcare business analyst role involves creating business requirements and act as a liaison between the Business Operations and Technology IT team for any new projects and improvements that help maximize the effectiveness of business outcomes. Prior experience of US healthcare environment as a Business Analyst or Subject Matter expert is important.

Responsibilities:

• Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems.
• Understand the Business processes and Functional requirements end to end.
• Identify and analyze user requirements, procedures, and problems to improve existing processes.
• Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation.
• Identify ways to enhance performance management and operational reports related to new business implementation processes.
• Develop and incorporate organizational best practices into business applications.
• Lead problem solving and coordination efforts between various business units.
• Assist with formulating and updating departmental policies and procedures.

Required Education/Experience:

• Bachelor’s degree in a related field or equivalent experience.
• 2  years of business process or data analysis experience, preferably in healthcare (i.e., documenting business processes, gathering requirements).
• Advanced knowledge of Microsoft Applications, including Excel.

Preferred Experience:

• Claims payment/analysis experience.
• Knowledge of managed care information systems and experience in benefits or claims.
• Project management experience.
• Previous structured testing experience.
• SQL scripting experience.
• Visio experience

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination.