Director - Program Management

Background: Background to BPaaS and the Large Programs - TBD

Scope: Work with the Transformation Office/ Large Program Office Lead and other senior stakeholders, including the client, partners bringing in their specialized services, and internal stakeholders across the organization spanning across, but not limited to, multiple functional areas like Operations/ Delivery, Transition, Talent Acquisition/ Management, L&D, Finance, Technology, Admin, etc. The goal is to enable holistic management of large transformative deals ensuring the achievement of business outcomes. Expected support is on the following dimensions:

• Consultative – With multiple threads running in parallel with a multitude of dependencies, support the respective owners in creating clarity, analyzing risks, and potential mitigation options.
• Trusted partner – With a birds-eye view of the entire transformation, support the entire program by wading through the clutter and ensuring that all threads run in synergy, feeding into each other. Clearly identify gaps and bring them up to the right forums to arrive at feasible solutions
• Manager – Manage the outcome while adhering to the timelines and report the same to the Program Sponsor, CXOs, and other relevant stakeholders, both internal and external, including Client leadership.
• Quality of Program Management and Change – Bring new ideas to the table in making the program and change management effective, scalable, and efficient. This might include exploring new tools and techniques, and the adoption of new technologies and tools.

• Engage with relevant stakeholders, most of whom will be senior leaders and specialists in the Client organizations, external partners, and within the organization across all functions, to ensure the smooth running of the entire transformation program
• Tracking of the program using the right governance strategy and deploying the right tools, using the right mix of push and pull
• Collation, analysis, and reporting the program updates, customizing the same for various audience categories – e.g., from Executive Leadership Committee to Steering Committee to the respective thread leads and their teams, etc. Might also need to craft messages for the entire practice.
• Ensure each of the threads/ towers is deploying the right organizational change levers to drive execution success
• Manage the tactical aspects of managing any large program – creating and maintaining shared working spaces, access control, version control, and allied activities to ensure collaboration and smooth flow of information
• Deep-dive into a specific thread/ area, or a sub-set of the same, on an as-need basis to ensure successful execution, mitigation of risks/ bottle-necks
• Drive the data governance and outcome measurement to measure the success of the thread (achieving business outcomes within the planned time-frame) working closely with the respective core team driving the initiative
• Track the program financials at a detailed level, working with the relevant stakeholders from the finance and other functions
• Onboard new members who will be part of various threads on the Transformation Management Office’s process

Essential:

• Minimum 6-8 years of experience in managing large cross-functional digital transformation programs, preferably in a global environment
• Ideal program exposure will be to drive defined business outcomes with both service and technology as key components
• Ability to assess the big-picture, connect the dots, understand potential failure points, and forecast risks
• At the same time adopt a consultative approach in working with the relevant stakeholders to come up with a solution to mitigate the risk and make course corrections as needed
• Excellent communication and interpersonal skills. Ability to interact with global stakeholders
• Effective analytical and advisory skills
• Outstanding track record of accomplishing results in a matrixed environment, working collaboratively across boundaries, and influencing other teams
• Open to work flexible hours, as per the need of the program

Preferable

• Experience in the US healthcare services and technology sector will be an added advantage
• Project management experience in a management consulting set-up will be an added advantage
• Excellent working knowledge of Microsoft Office applications, including MS Project and other project management or collaboration tools

• PG degree in Business Administration or equivalent, or
• Relevant professional degree/ certification, e.g., CA