Customer Service Representative

1 © Firstsource Solutions Limited | September 8, 2026

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM)

services. Firstsource specialises in helping customers stay ahead of the curve through transformational

solutions to reimagine business processes and deliver increased efficiency, deeper insights, and

superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the

US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering

complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial

Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Healthcare Digital Mailroom Specialist

Job Type: Full Time

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Leader -Operations

Pay Range: XXXXX

Role Description: As a Digital Mailroom Specialist, you will be an integral part of our team,

responsible for efficiently managing high volumes of mail and documents in a fast-paced

environment. Your role is critical in meeting productivity metrics and ensuring the timely and

accurate processing of mail. You will also play a key role in electronic indexing, document

scanning, barcode creation, and outbound customer service.

Roles & Responsibilities

 Must be able to work in a volume driven, fast paced, environment.

 It is necessary to complete tasks in accordance with metric guidelines.

 Identify and coordinate mail according to guidelines

 Maintain high level of quality production, meeting hourly KPI’s

 Perform electronic indexing

 Scan processed documents

 Create and validate envelope tracking and barcodes

 Some Outbound customer service

Expected/Key Results

2 © Firstsource Solutions Limited | September 8, 2026

 HS Diploma or equivalent

 College Degree is a plus

Preferred Work Experience

 1-2 years customer service experience

Competencies & Skills

 Basic computer literacy

 Excellent verbal and written communication skills

 Ability to type 35-40wpm, with 95% accuracy

 Ability to maintain high levels of confidentiality

 Excellent attention to detail

 Ability to work independently

 Ability to multi-task