Collection Representative

Collections Representative – Full-Time

Location: Colorado Springs, CO
Company: Firstsource
Pay: $18.00 per hour (bi-weekly pay)
Start Date: Monday, February 2nd

About the Role

If you have experience in collections, call centers, or customer service, this is an excellent opportunity to advance your career. Join a supportive, team-oriented environment where your success is valued.

As a Collections Representative, you will work with early-stage, first-party accounts on behalf of a major U.S. bank. Your goal will be to help customers resolve account issues and find the right payment solutions.

Key Responsibilities

• Contact customers to discuss and resolve delinquent accounts
• Negotiate payment arrangements and offer financial solutions
• Maintain accurate account documentation and records
• Deliver professional and positive customer experiences
• Meet and exceed performance metrics and compliance standards

Work Schedule

• Training: 9:00 AM – 6:00 PM M-F (2 weeks, paid, full-time)
• Regular Schedule: 10:00 AM – 7:00 PM, Tuesday-Friday & Saturday 7:00AM-3:30PM
• Days Off: Sunday & Monday

What We Offer

• $18.00 per hour, paid bi-weekly
• Medical, dental, and vision insurance
• 401(k) plan
• Paid Time Off (PTO) and sick leave
• Career growth and advancement opportunities
• Supportive, team-driven work environment

Requirements

• High school diploma or GED
• Minimum of 6 months of customer service, sales, or collections experience
• Strong communication, negotiation, and problem-solving skills
• Reliable work history and professional attitude
• Basic computer proficiency and accurate typing skills
• Ability to maintain confidentiality and compliance standards

Why Join Firstsource?

At Firstsource, we’re committed to helping our employees grow. Whether you’re building experience, developing leadership skills, or seeking long-term career stability, you’ll find the support and training you need to succeed.

How to Apply

Apply directly through this Indeed posting. A recruiter will reach out to qualified applicants.
Application Deadline: Monday, January 26th

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.