Senior Manager - Technology
Chennai, IN
L2/L3 Network Engineer
• Performs service fulfillment for request on network services
• Own and drive incident resolution
• Own and drive root cause identification and permanent resolution of network issues
• Perform moderate to complex network changes
• Performs on call support during after business hour and weekend on a rotational basis
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Minimum Educational Level · Diploma in Computer Science/Information Technology or equivalent. Professional / Special Qualification • CCNA is preferred. • ITIL certification is preferred *Candidate without certifications but able to demonstrate exceptional level of knowledge and skills with proven track record may be considered. Pre-Requisite · Minimum 5-8 years of experience working in large Network Operations (>500 devices) environment within FSI hold a Level 2 engineer role or similar · Intermediate to Expert Cisco Systems/Palto Alto networking knowledge and experience. Example: Routers and Switches/ Firewalls o Intermediate to expert knowledge on OSPF, BGP and EIGRP – Route manipulation and troubleshooting. o Switching, STP/VTP knowledge; troubleshooting o Hands-on experience/knowledge on IOS-XE devices. o Voice packet flow · Advanced Internetworking knowledge and experience. o Example: TCP/IP, Traceroute, OSI 7 Layers o Analyzing Packet capture/wire shark output · Cisco Wireless and ISE – Good to have o Troubleshooting incidents. o Knowledge on policy implementation (Authentication/Authorization)/TACACS · Has experience working with enterprise class Network Management tools o Network Management System o Network Performance System o Packet Capture Technology · Has experience working with enterprise class Ticketing System Preferred (Advantage) · Candidate with experience supporting data network in a Telecommunication company network a plus. Others · Process oriented · Highly self-driven and thrive with minimum supervisor · Able to operate well in an environment where teamwork is critical. · Good at handling stress and critical/difficult situation · Good Telephony Skills · Good spoken, written English. Other languages a plus · Familiar with Microsoft Office Products, IE- Outlook, Excel, Word, etc. Working Hours Incumbent will rotate through the shifts based on business requirements |