Executive & Senior Executive- Human Resources (HR Business Partner)

Firstsource is a leading provider of customised Business Process Management (BPM) services. We specialise in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

      We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US,   UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

      Our clientele includes Fortune 500 and FTSE 100 companies.

Purpose of the role:

The Executive Human Resource is a key role designed for HR professionals with 2-3 years of hands-on experience who are ready to support and enhance HR functions within the organization. This role involves managing a range of HR activities, including employee relations, performance management, and policy administration. The ideal candidate will have a solid foundation in HR practices, excellent communication skills, and a proactive approach to problem solving.

Location:

Reports To: Manager HR

     Roles & Responsibilities:

1. Employee Relations:

• Work with Operation Managers and support teams to understand and address business needs, aligning HR strategies with organizational goals and objectives.
• Serve as a point of contact for employee inquiries and issues, providing guidance on company policies and procedures.
• Assist in resolving employee conflicts and managing performance issues with a focus on maintaining a positive work environment.
• Attrition control, Conduct exit interviews and analyze feedback to identify trends and recommend improvements.

2. Onboarding:

• Work with recruitment team for manpower requirement for the business.
• Facilitate the onboarding process for new hires, ensuring a smooth transition and comprehensive introduction to the company.

3. Performance Management:

• Assist in the administration of performance management systems, including goal setting, performance reviews, and employee feedback.
• Provide support and coaching to managers on performance-related matters and employee development strategies.

4. Training and Development:

• Support the development and delivery of training programs and workshops to enhance employee skills and knowledge.
• Assist in identifying training needs and coordinating development initiatives to address skill gaps.

5. HR Administration:

• Oversee daily HR operations, including employee records management, HR databases, benefits administration, and payroll processing.
• Ensure accurate and timely processing of HR transactions and documentation in accordance with legal and organizational standards.
• Manage HR systems and technology to ensure effective use and optimal performance.

6. HR Projects:

• Contribute to HR projects and initiatives, including employee engagement activities, policy updates, and process improvements.
• Collaborate with team members on special projects and initiatives as needed.

7. Attrition management, HR Analytics and Reporting:

• Identify early warning signs in employees and report attrition (RAG Analysis).
• Utilize HR metrics and analytics to provide insights and recommendations to leadership on HR-related trends and issues
• Prepare and present regular HR reports on key metrics, operational activities, and strategic initiatives to the executive team.

Key Performance Indicators:

• Attrition control & Employee retention
• Employee Engagement and Satisfaction
• Performance Management
• HR Operations Efficiency
• Communication and Collaboration
• Learning and Development
• Compliance and Risk Management
• Organizational Development
• Diversity and Inclusion

      Executive/Senior Executive HR Profile: