Manager - Technology

Roles and Responsibilities – Technology Infra Support

Technology Operations

Responsible for the Technology Infrastructure (Servers, Storage, Cloud Setup, Backup, Domain Controller, Proxy etc) globally at Firstsoruce centers and reporting to General Manager Technology.

Tech Infra Support Manager Job Summary:

We’re in search of a Technology Infra Support Manager who can seamlessly mesh tech know-how with business acumen to help us navigate all our Technology Infra needs, including infrastructure design, maintenance, support and planning, and everything in between. Has experience in overall Tech Infra and grasp technologies, platforms and applications, and have intimate knowledge of how best to customize these attributes to our business to help us become more secure and efficient. Not only can you help us connect the dots and evolve our Tech capabilities over time, but you’re also evolving your own capabilities as an engineer and keeping an eye on developments that can support our expansion—and help us implement those, too.

Tech Infra Support Manager Responsibilities:

• Collaborate with cross-functional teams to support tech deployments and configurations.
• Planning, designing, Implementing, and Managing entire Tech Infra Stack.
• Managing environments in accordance with company security guidelines.
• Deploying and debugging initiatives as needed in accordance with best practices throughout the project lifecycle.
• Educating teams on the implementation of new Technology and cloud-based initiatives, providing associated training as required.
• Lead and develop best practices for Tech Infra.
• Employing exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems.
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• Document system configurations, processes, and procedures.
• Participate in disaster recovery planning (ASR) and testing.
• Orchestrating and automating technology platforms throughout the company.
• Stay current with industry trends, making recommendations as needed to help the company excel.

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  Tech Infra Support Manager Requirements:

• Bachelor’s Degree in Computer Science or Engineering; Master’s degree a plus.
• Tech Certification on Windows / Linux / AWS / Azure / Vmware etc
• Five years’ and above experience in Infra Management or related position.
• Experience with Virtualizaion like Nutanix and Broadcom (Vmware)
• Experience in Managin Domain Controller, Group Policy, Proxy in On Prem as well Cloud (Azure and AWS).
• Knowledge of web services and Windows Cluster
• Strong awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.
• Database experience, including knowledge of SQL and NoSQL, and related data stores such as Postgres.
• Extensive experience with open-source technology (Linux Platforms), and system engineering.
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace.
• Skilled at working in tandem with a team of engineers, or alone as required

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  Also expecting adequate knowledge and experience on below basic IT operation activities.

   

• Incident management:
• Problem Management:
• Asset / Config Management:
• Capacity Management:
• Service Continuity:
• Change and Release Management:
• Supplier Management:
• Project Implementation:
• Audit Compliance:
• Maintain full and total compliance in both internal and external audits
• Ensure alignment to ISO 20000 / ISO 27001 standards
• Key resource in the ISO certification for Manila Centers

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• Infosec Management:
• Implement Device/Host security (as per Infosec guidelines) and stability at the enterprise level
• Ensure compliance of documents as per Firstsource standard.