Executive Service Quality - Capability Development

Job Description:

• Understanding Client P&Ps and auditing documents / claims based on instruction guidelines.
• Record audit findings and prepare audit reports and circulate quality dashboard
• Organize ILP review meeting and quality briefings to update associates on any quality issues
• Analyze internal/client feedback and respond with details
• Handling Feedback sessions efficiently.
• Periodic knowledge calibration with client or SME.
• Floor troubleshooting and if required get queries clarified with client.
• Liaison with other functions and ensure smooth working relations.

  Location: Chennai

  Salary Range : As per standards

  Travel Required : Yes