Director - Program Manager
Chennai, IN
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology and other industries. Our ‘Digital First, Digital Now’ approach helps organizations reinvent operations and reimagine business models, enabling them to deliver moments that matter and build competitive advantage. With an established presence in the US, the UK, India, the Philippines, Australia, Mexico and South Africa. we act as a trusted growth partner for over 100 leading global brands, including several Fortune 500 and FTSE 100 companies.
Job Title: Director Program Manager
Location: Chennai
Position Overview:
We are seeking a skilled Program Manager to oversee multiple projects, ensuring timely delivery and alignment with strategic goals. The ideal candidate will maintain a comprehensive project roadmap and track activities across various project teams. Strong communication skills are essential for liaising with internal clients.
Roles and Responsibilities:
Project Planning and Execution:
Develop and maintain detailed project plans and roadmaps.
Coordinate resources, tasks, and schedules for multiple projects simultaneously.
Monitor project progress and adjust plans as necessary.
Activity Tracking:
Track project activities, deliverables, and milestones across teams using tools such as MS Project, Visio, and SharePoint.
Prepare regular status reports to highlight progress, risks, and issues.
Stakeholder Communication:
Communicate effectively with clients and stakeholders.
Organize and lead project meetings, ensuring clear agendas and action items.
Risk Management:
Identify potential project risks and develop mitigation strategies.
Proactively resolve issues and escalations as they arise.
Team Collaboration:
Facilitate collaboration among cross-functional teams, ensuring alignment on project objectives.
Support team members in understanding their roles and responsibilities.
Documentation and Reporting:
Maintain comprehensive project documentation, including project charters, schedules, and change requests.
Provide regular updates to senior management and stakeholders on project status and performance metrics.
Required Skills and Qualifications:
Bachelor’s degree in Project Management, Business Administration, or a related field.
Proven experience in project management, preferably in a multi-project environment.
Proficiency in project management tools (MS Project, Visio, SharePoint).
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills, with the ability to interact effectively with clients from diverse backgrounds.
Familiarity with project management methodologies (Agile, Waterfall, etc.).
Ability to work under pressure and manage multiple priorities effectively.
Preferred Qualifications:
Project Management Professional (PMP) certification.
Experience working with international clients and teams.
Knowledge of industry-specific regulations and standards.
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.