Job Title:  CSA and Senior CSA

Grade: H1/H2

Job Category: Associate

Function/Department: Operations

Reporting to: Team Lead

Role Description:

Roles & Responsibilities (Indicative not exhaustive)

CSA Non-voice Claims & Enrollment Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Key Results

• Production, Quality
• Shift and Schedule adherence
• Process Knowledge

Role Holder Profile

1. Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears.

B.  Preferred work experience: Minimum 1 year of experience in Membership Enrollment

C. Skills and Competencies

i. Functional / Technical:

• Good Communication Skills
• Listening & Comprehension

ii. Behavioral:

• Shift Adherence
• Floor Decorum
• Interpersonal skills
• Team Player