About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Senior CSA

Grade: H1

Job Category: Associate

Function/Department: Operations

Reporting to: Team Lead

Roles & Responsibilities (Indicative not exhaustive)

• Good knowledge of Durable Medical equipment related terminology and functionality
• Deep experience in the healthcare, life sciences, or medical technology industry
• Experience obtaining, reviewing, and collating information from a variety of sources, particularly related to medical devices/medical equipment clinical trials.
• Understanding of FDA regulatory clearance pathways.

Key Results

• Production, Quality
• Shift and reporting adherence
•  Process knowledge

Role Holder Profile

A. Preferred educational qualifications: B.E/B.Tech/M.Tech/M.E - Biomedical Engineer /Medical Electronics/Biotechnology

B. Preferred work experience: 6 Months to 2 years

C. Skills and Competencies

                i. Functional / Technical:

• Excellent English verbal and written communication skills
• Excellent comprehension and organizational skills
• Ability to work independently, multi-task, and employ a systematic approach to work tasks            

D. Corporate Values

Must demonstrate Firstsource values (REACCH):