About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Associates / Sr. Associates

Grade: H1 / H2

Job Category: Associate

Function/Department: Operations

Reporting to: Team Lead

Role Description:

Roles & Responsibilities (Indicative not exhaustive)

The Maintenance Scheduling & Audit Home Operations Coordinator (“HOC”) supports with coordination of maintenance activity (cleaning, janitorial, landscaping) and audit of the work performed to ensure quality standards are met and policies are complied with.

Key Results

• Production, Quality
• Shift and reporting adherence
•  Process knowledge

Role Holder Profile

A. Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears

B. Preferred work experience: Must have min 1-year experience in any international BPO

C. Skills and Competencies

                i. Functional / Technical:

• Good Communication Skills
• Listening & Comprehension

ii. Behavioral:

• Shift Adherence
• Floor Decorum
• Interpersonal skills
• Team Player

D. Corporate Values

Must demonstrate Firstsource values (REACCH):