Assistant Manager - Operations

Minimum Criteria:

• F2 (Vertical Movement) and F1 (Lateral Movement) can apply
• Must have completed 18 months in the organization and 12 months in the current role as on 1st Jun ’24
• Appraisal scores of 3.5 or above in the FY’23 -24 appraisal
• No documented disciplinary issues/ PIP in the last 6 months

 Roles & Responsibilities:

• Desired experience in Healthcare Operations with a focus on Digital Intake
• Proficiency in managing Mail Room operations within the Healthcare Payer sector
• Flexible to work in shifts pertaining to Intermediate shifts and Night shifts
• Comprehensive understanding of end-to-end operations in the Healthcare domain, spanning from Claim origination to payments
• Demonstrated ability to effectively manage large teams, preferably exceeding 75 members
• Supervision and Team Management: Assist in supervising and managing a team of agents, ensuring adherence to company policies, procedures, and performance standards
• Operational Oversight: Provide support in overseeing day-to-day operations, including workflow management, task allocation, and ensuring timely completion of tasks
• Quality Assurance: Assist in monitoring and maintaining service quality levels by reviewing regular audits, providing feedback to team members, and implementing corrective actions as necessary
• Client Communication: Act as a point of contact for client communication, addressing inquiries, resolving issues, and providing regular updates on operational performance and project status
• Training and Development: Support in the training and development of team members, providing guidance on processes, tools, and best practices to enhance performance and skill development
• Performance Management: Assist in monitoring key performance indicators (KPIs) and metrics to evaluate team and individual performance, identifying areas for improvement, and implementing strategies to optimize performance
• Process Improvement: Collaborate with the management team to identify opportunities for process improvement, efficiency enhancement, and cost optimization, and contribute to the implementation of relevant initiatives
• Compliance and Regulatory Adherence: Ensure compliance with industry regulations, client requirements, and company policies related to healthcare data security, privacy, and confidentiality
• Escalation Handling: Assist in handling escalations and resolving complex issues in a timely and effective manner, ensuring customer satisfaction and maintaining positive client relationships
• Reporting and Analysis: Support in the preparation and analysis of reports, trends, and performance metrics to provide insights for decision-making, strategic planning, and continuous improvement efforts

 Preferred skill set:

• Good communication skills (Verbal & Written)
• Good knowledge in MS office (Excel & PPT)
• Digital intake experience will be added advantage

Selection Procedure:

• HR Screening
• Personal Interview
• Reference Check

The last date to apply is 1st August’2024