Apprentice

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: CSA
Grade: H2 Job Category: Associate
Function/Department: Operations
Reporting to: Team Lead
Role Description:
Roles & Responsibilities (Indicative not exhaustive)
A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims need to be completed adhering to required TAT and quality SLA.
Key Results
 Production, Quality
 Shift and reporting adherence
 Process knowledge
Role Holder Profile
A. Preferred educational qualifications: Graduate Any discipline – 3 Years without Arrears B. Preferred work experience: Fresher
© Firstsource Solutions Limited | January 11, 2023 2
C. Skills and Competencies
i. Functional / Technical:
 Good Communication Skills
 Listening & Comprehension
ii. Behavioral:
 Shift Adherence
 Floor Decorum
 Interpersonal skills
 Team Player