Associate Director

Role 

Seamlessly run the bid management process across customer management, collection, and transaction processing work type across the industry verticals (CMT, BFSI and other new industry verticals) across geographies

Project manages timely responses to RFI/RFP ensuring a high standard of the response

SPOC for all bid related activities; coordinates across cross functional areas and across multiple stakeholders

Orchestrate production of high-quality solution presentations

End to end project management of client visit including producing presentations

Responsibilities

Response / content development to all the sections in the RFP/RFIs

Allocation of work though standardised response tracker

Time management to completion

Escalation in case of breach of timeline and poor quality of responses

Red flag the risks and the deviation to the process

Support the Solution Architects to drive sessions and SME discussions

Calendar management to key milestones as per bid plan

Structured and timely communication on bid progress

Coordinate with identified external consultants

Ensure complete confidentiality of the bid related data

Coordinate the Legal T & C’s and MSAs for the on-going bid

Coordinate with the visual aid specialists for visual enhancement of the content and responses

Identify showstoppers/ roadblock and tricky questions upfront 

Content customisation to meet the opportunity requirements

Review and feedback to the core bid team on the quality of content / responses shared

Conduct debrief session and win loss review

Coordinate with the marketing team and Business Transformation Office

Responsible for updating the knowledge repository in a timely manner 

Responsible for planning alternative options in case of a resource failure (back up identification/ planning)

Develop and maintain a strong repository of data with all relevant information for repeatable use in meeting pre-sales requirements.

Develop Standard operating procedures (SoPs) specific to Global sales support function in line with methodology

Essential Skills

Graduation in any domain (Mandatory), Post-graduation (preferred)

Project management

Multi-tasking

Excellent written and verbal communication

Good knowledge of the product and services on offer

Good analytical skills

Result oriented

Good leadership, people management and decision-making ability

Desired Skills

Regular updated information on the latest trends in the industry and the market in general

Previous operational background / relevant off shoring & outsourcing /marketing experience

Relevant industry certification. –  APMP foundation level for Manager & Senior Manager