Assistant Manager - Chief of Staff

Assistant Manager - Chief of Staff to President, Consulting & CX
Location: Mumbai / Bangalore / Hybrid (some travel may be required)
Experience: 2–5 years

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809), is a specialized global business process services partner providing transformational solutions across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other industries. With operations in the US, UK, India, Mexico, Australia, South Africa, and the Philippines, we help clients solve complex challenges through domain expertise, digital innovation, and human-centered design.

About the Role

As Chief of Staff to the President of Consulting & CX, you will serve as a trusted partner helping steer critical business initiatives, enhance organizational effectiveness, and support executive decision-making. This role offers a unique opportunity to work closely with a senior leader and gain accelerated exposure to strategy, transformation programs, stakeholder management, and CX-led innovation.

Key Responsibilities

• Executive Support & Communication:
  Prepare high-impact presentations, briefs, and executive summaries for internal and external stakeholders, including leadership forums and client interactions.
• Operations & Cadence Management:
  Track ongoing priorities, help run leadership reviews, manage follow-ups, and ensure timely execution across key business rhythms.
• Business Analysis & Insights:
  Conduct competitive research, analyze business trends, and develop actionable insights to support strategic decision-making.
• Cross-functional Collaboration:
  Act as a liaison across teams—including consulting, operations, HR, and finance—to drive alignment and resolve bottlenecks.
• Strategic Program Management:
  Support the design and execution of key strategic initiatives, including internal transformation and client-facing programs.
• Special Projects:
  Take ownership of ad hoc high-visibility initiatives requiring agility, problem-solving, and multi-stakeholder coordination.

Qualifications & Skills

• Bachelor’s or Master’s degree in Engineering, Business, Economics, or related field
• 2–5 years of experience in management consulting, strategy & ops, or business analysis
• Strong problem-solving and analytical capabilities
• Excellent communication skills—written, verbal, and presentation
• Proficient in PowerPoint, Excel; familiarity with data tools (Tableau, SQL, etc.) is a plus
• High attention to detail, structured thinking, and ability to multitask
• Self-driven with the maturity to handle executive-level interactions

Preferred Background

• Prior experience in management consulting or strategy teams at large enterprises
• Exposure to customer experience (CX), digital transformation, or operating model design
• Experience in high-velocity, matrixed environments

What You’ll Gain

• Direct exposure to C-suite leadership and strategic business decision-making
• Opportunity to drive impact across high-growth consulting and CX functions
• A platform for accelerated learning, leadership visibility, and career growth
• Dynamic, purpose-driven culture with strong mentorship and development opportunities

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.