Assistant Manager - Business Transformation

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Process Mining – DE / DS

KEY PERFORMANCE INDICATORS:

Assessment & Responsibilities 
Experience in Data Connection, extraction from different systems including both clouds based and On-Premises systems (e.g. Azure, Oracle, SAP, BMC, SNOW, Salesforce etc.) and transformation & loading into the process mining tool.
Support validation of data (counts, values between source systems and process mining tool).
Understanding of process insights by creating KPIs and actions, identify process inefficiencies, and understand the root causes.
Experience / basic knowledge working with ERP and other similar systems (e.g. Azure, Oracle, SAP, BMC) & understanding of basic data structure, reports, formats etc. from multiple source systems.
Develop workflows to monitor processes, detect anomalies and turn those insights into real-time automated preventive or corrective actions using Action-engine, Action-flows and other capabilities (desired).
Understanding of data modelling, data structure, reports, formats etc. from multiple source systems.
Process mapping and identifying nonvalue add steps to create lean and agile processes.
Basic knowledge on ERP processes like, HLS / FNA/ /Banking / E&U / HRO etc.
Work alongside both technical and non-technical stakeholders to understand business challenges to help design process mining initiatives and prioritize the requests.
Critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems.
Basic understanding of IT application lifecycle and methods.
Able to visualize & create dashboards on KPIs in line with client expectations.

Required Technical Skills 
3 to 5 years of experience with analysis, ETL, Data Engineering, etc platforms.
Experience with ETL / ELT and BI tools (e.g., Tableau, Power BI etc.) 
Experience in SQL / PQL scripting & knowledge of data mining, should apply complex queries to build the transformation e.g. Joins, union, windows f(x) etc.
Knowledge of process improvement techniques / tools and Process Mining / Analytics.
Good knowledge of Python Scripting should be knowing about (Numpy, Pandas, Seaborn, Matplotlib, SKLearn etc).
Experience in any Process / Task Mining Tool (e.g Celonis, Apromore, Soroco etc).
Understanding of enterprise systems (ERP, CRM, etc.)  OR CRM/Order Management Systems (Preferably SAP / Oracle / MS Dynamics/ SNOW/ Salesforce / Remedy).
Experience in ML modelling via Python or R will be plus.

Soft Skills
Strong communication and presentation skills & quick learner.
Ability to learn new technologies and process improvement techniques.
Ability to work in various time zones to support various global rollouts.

Education
University degree in Computer Science / Information Technology/ Data Scientist Diploma / Certification.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.