Healthcare Collections Specialist

Date:  Mar 16, 2023

Belleville, IL, US

Requisition ID:  1489

Healthcare Collection Specialist



We are a leading provider of transformational outsourcing solutions and services delivering excellence in healthcare collections since 1958. 

 One Advantage provides US healthcare payers and providers with comprehensive collections services designed to ensure smooth flow and performance excellence from start to finish.

At One Advantage we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest.

 One Advantage is a people-centric company and a great place to work, built around a core of professionalism, meritocracy, and innovation.

Join our team and make a difference! 





The Self-Pay Representative handles all inbound calls to the call center as well as outbound calls through the Predictive Dialer.  The Self-Pay Rep will analyze delinquent accounts and establish payment options according to the FDCPA guidelines. 


Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Essential Duties and Responsibilities:


  • Review open accounts for payment methods, establishing options for debtors.
  • Properly document all calls and establish follow-up plan.
  • Understand and follow FDCPA collection laws.
  • Handle all aspects of the business including but not limited to working balances after the insurance has paid, identifying new insurance information, screening for charity, scheduling payment arrangements, etc.
  • Process the patient mail. 
  • Research disconnected phone numbers and incorrect contact information.
  • Verify benefit information when necessary.


Additional Duties and Responsibilities:


  • Maintain accurate and up to date information in the account notes.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Maintain a neat and orderly workstation.
  • Assist with other projects as assigned by management.



Educational/Vocational/Previous Experience Recommendations:


  • High school diploma or equivalent is required.
  • Healthcare collections experience is preferred.
  • Ability to work and communicate with coworkers and outside agencies.
  • General PC knowledge.
  • Must be able to maneuver between several different software systems.
  • Ability to present oneself in a courteous and professional manner at all times.
  • Ability to stay on task with little or no supervision.
  • Demonstrate initiative and creativity in fulfilling job responsibilities.
  • Excellent organization skills.
  • Ability to prioritize multiple tasks in a busy work environment.
  • Reliability of task completion and follow-up.



Working Conditions:


  • Call Center environment.
  • Must be able to sit for extended periods of time.


We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.

One Advantage, LLC. (All Healthcare Collections)