Technical Architect

About Organization

Firstsource is a leading provider of business process management services. We specialize in delivering innovative and digitally empowered customer experience solutions. Our expertise spans across various industries, including healthcare, telecommunications, banking, and financial services. At Firstsource, we are committed to driving digital transformation and helping our clients achieve their business goals through cutting-edge technology and exceptional service.

 About the Role:

Responsibilities:

• Design and architect Conversational AI and Digital Experience solutions using the Kore.ai XO Platform and related technologies.
• Translate business requirements into scalable, secure, and high-performance technical architectures and implementation plans.
• Prepare solution blueprints, technical architecture documentation, and integration frameworks.
• Provide hands-on leadership in the design, development, and integration of bots, NLP workflows, and APIs.
• Collaborate with business analysts and engineering teams to define system interfaces and technical specifications.
• Ensure successful deployment and scaling of Kore.ai-based virtual assistants across enterprise environments.
• Evaluate and recommend appropriate technology tools, libraries, and frameworks as per solution needs.
• Drive innovation by staying abreast of evolving Conversational AI, NLP, and ML trends and tools.
• Mentor development teams and act as a technical SME throughout the SDLC.
• Lead code reviews, ensure adherence to best practices, and uphold high standards for performance and security.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5–6 years of progressive experience in solution or technical architecture roles.
• Proven expertise in Java or Node.js, along with JSON, REST APIs, MongoDB/Redis, and Web Sockets.
• Strong understanding of Conversational AI, Chatbot Development, NLP, and integrations with enterprise platforms.
• Experience with Kore.ai, and exposure to platforms like AWS, Azure, or Google Cloud Platform.
• Familiarity with SOAP/REST web services, OAuth2/JWT authentication mechanisms, and scalable system design.
• UI experience in JavaScript frameworks such as React, Vue, or Angular.
• Understanding of CI/CD processes, version control systems like Git, and open-source contributions is a plus.

What We Are Looking For:

• A hands-on technical architect with experience building scalable digital solutions in cloud-based environments.
• Strong problem-solving skills and the ability to define, prototype, and recommend technical solutions.
• Excellent communication and interpersonal skills to interface with clients, leadership, and technical teams.
• Ability to work in a fast-paced, evolving environment with a mindset of continuous learning.
• A team player with a collaborative and customer-centric approach.

 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.