Senior Manager - Analytics

About Firstsource
Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.
 
Job Summary :

Seeking an experienced ML/AI Engineer with 8+ years in developing and deploying ML, DL, NLP, and computer vision solutions.
Must be proficient in Python, deep learning frameworks (TensorFlow/PyTorch), and NLP tools like Huggingface and SpaCy.
Hands-on experience with cloud (AWS/Azure), MLOps, API development (FastAPI), and deployment using Docker/Kubernetes is essential.

Key Responsibilities
Design, develop, and implement ML/DL, natural language processing and computer vision models and algorithms to address complex business problems.
Collaborate with cross-functional teams and clients to understand specific requirements and develop and integrate ML solutions into the existing technology stack.
Analyze and improve the performance of existing ML/DL/AI models by optimizing algorithms, tuning hyperparameters, and using advanced techniques such as transfer learning and reinforcement learning.
Conduct research on the latest trends in Analytics, ML, AI, computer vision, and NLP, and incorporate new findings into the development process to ensure our solutions remain at the forefront of technological innovation.
Develop and maintain clear documentation for AI models, processes, and results to ensure transparency and ease of use for other team members.
Participate in code reviews and provide feedback to improve the quality and maintainability of the codebase.
Provide technical guidance and mentorship to junior ML engineers and data scientists.
Work with pre-sales team as an SME to gather requirements, conceptualize solution and present the same to clients 

Required Skills and Qualifications

Proven experience (at least 8+ years) in ML/AI development, particularly in ML, with a strong understanding of NLP, deep learning, and neural networks.
Proficiency in Python and at least one of the Deep learning frameworks such as TensorFlow, Keras, or PyTorch.
Familiarity with NLP libraries such as NLTK, SpaCy and Huggingface transformers
Working knowledge of Generative AI models and their architectures
Familiarity with at least one of the two cloud platforms - Azure or AWS
Proficiency in exposing the solutions as API endpoints using ASGI frameworks such as FastAPI
Experience with development tools such as Git and version control
Experience deploying the solutions using Docker and Kubernetes
Familiarity with MLOps tools like Dagster, Airflow, MLFlow etc. to build orchestration pipelines and enable model versioning and tracking
Familiarity with data structures, algorithms, and core software engineering principles
Strong problem-solving skills and the ability to work independently and in a team environment.
Good communication skills, with the ability to present complex technical concepts to non-technical stakeholders
Robust knowledge of statistics, data mining and hypothesis testing along with sound understand of visualization

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.