Senior Analyst - Workforce Management

Role & Responsibilities:

• Real time monitoring and Intraday performance management
• Exception Management
• Real time reports- Hourly/ Daily/ Weekly
• Preparing Dashboards
• Analysis and Process development
• Incident tracking, logging and escalations
• Process and Procedure adherence
• Floor & seat management

Required skills:

• Intermediate MS Excel knowledge
• Basic to intermediate windows operating system navigation skills
• Strong written and verbal communication skills
• Ability to interact with all levels of management across various locations
• Ability to build and maintain strong working relationship
• Strong analytical skills
• Comfortable with flexible work timings and willingness to stretch