Manager - Operations

Company Profile

          Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

To know more about Firstsource please visit our website www.firstsource.com

Domain Knowledge:

• Strong Knowledge of E2E Underwriting. Live UW, Post Close and Pre-Funding Underwriting
• Minimum 5 years of experience in Underwriting (US Mortgage)
• Ability to review investor findings and able to cure to minimize sale ability risk
• Experience in managing UW team in builder loans, VA IRRRL, FHA loans, NonQM and Conventional loans

Leadership & Functional Skills:

• Experience, including supervisory experience, to maintain an in-depth understanding of the organization and business and handle problems and issues that arise, and solve problems without precedents or guidelines
• Exceptional verbal and written communication skills and presentation skills
• Process driven, self-starter, possesses high degree of skills with – time management, people management, discipline, negotiation
• Foresee risks, be proactive and predictive while developing mitigation plans for the program
• Understand the cultural nuances

People Management:

• Manage a highly motivated team
• Ensure strong employee communication in the program through different forums, employee engagement etc
• Building effective teams and developing direct reports

Business Performance:

• Maintaining client Service Level Agreement Standards (SLA’s) & client satisfaction
• Manages BU operations to meet financial goals while meeting customer expectations
•  Structured and periodic performance management

Client Management:

• Actively engages with Client for support and expectation management
• Client escalation handling and close looping
• Aligning priorities to ensure client SLAs are met

Educational/Professional Qualifications:

• Must have a graduate degree or equivalent of (10+2+3) year of education.

Required Skills:

• Good Analytical, Strategic Planning Skills
• Excellent oral and written communication skills
• Excellent telephone skills
• Product knowledge
• Should be quality driven.
• Negotiation, Influencing & Decision-Making Skills
• Good knowledge of MS-Office
• Problem Solving, Change Management & Rapport building skills
• Exhibits Accountability & ethical Behavior
• Willing to take on challenging assignments
• Willingness to work shifts and during holiday / weekend as needed
• Ability to work under pressure
• Ability to deliver on time and as per specifications
• Confident, patient, and positive mind-set

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.