Director - Marketing

Job Description Head – Client Pursuit Experience Design

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Overview:

Firstsource is seeking a Design Director to lead the design of client pursuit design artefacts – not limited to decks and word documents. The candidate will be instrumental in setting up a scalable process to cover the requirements across all the customer facing functions. The candidate will provide strategic direction to client pursuit communications. The candidate should have a blend of technical expertise, strong background in design, strategic thinking, and leadership skills to drive continuous improvement and innovation in our online presence.

Key Roles and Responsibilities:

• Drive the design process from concept to completion, ensuring high-quality, user-centered designs
• Make the process scalable to cater to all client pursuit related requirements
• Transform the team from order takers to theme visualizers and strategic story tellers
• Collaborate with cross-functional teams
• Stay up-to-date with industry trends and best practices, incorporating them into the design strategy to maintain a competitive edge
• Achieve TAT expectations without compromising on design quality

• EDUCATION/EXPERIENCE

• Education: Bachelor's degree
• Experience: 12 years proven experience in managing creative design teams
• Design Software: Expert-level proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) and experience with Sketch, Figma, and Adobe XD for UI/UX design projects. Familiarity with 3D design tools such as Blender or Dimension is a plus.
• Problem-Solving: Strong analytical and problem-solving skills with a keen attention to detail
• Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams
• Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously
  
   

Reporting Structure:

Reporting to : Harry Jose – SVP, Marketing