CSA

Location – Bangalore 

POSITION SUMMARY

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers pertaining to existing/new queries on services provided by the client.

The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries

.MINIMUM ELIGIBILITY

 Age: 18 + 

Education / Qualifications: Graduate / Fresher / Undergraduate With 6 months of any experience where necessary

 Travel boundary limits : Candidate should be residing within the local transport limits

KEY ACCOUNTABILITIES / RESPONSIBILITIES

 Take a high volume of inbound Customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer and works towards meeting the daily targets.

 Update and processes information accurately into the system(s)  Resolve Customer problems in a timely manner

 Take Ownership & Deliver on Customer commitments  Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact,

Clear Communication - during all conversations with Customers , uses simple English or other regional languages, that delivers information and solutions in a easy manner

 Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.

 Ability to solve problems – look for solutions aligned to Customer’s perspective and deliver on all commitments

 Teamwork – consistently work together, trust in each other, engage in constructive conversations for the good of the group KNOWLEDGE AND SKILLS

 Good spoken English or other respective regional languages

 Computer literate e.g. Word, Internet Explorer

 Professional & Courteous in mannerisms

Good comprehension skills

Ability to liaise with customers at all levels

Ability to handle and resolve complex customer calls

Typing Skills: Process Specific Cut-off’s