Assistant Manager - Transformation

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Main Purpose of job

We are looking for young, highly motivated business analyst with a critical thinking mindset to join our Business Transformation Advisory. As a Business Analyst, you will play a crucial role in identifying, improving and developing Digital solutions that drive strategic goals of organization and Clients. This is a tremendous opportunity to learn and participate in high-priority initiatives and multi-team collaboration across various business segments within the organization.

• Serves as a computer technology and Business Process expert for assigned functional applications and processes to assist business lines with development and ongoing support.
• Provides project release direction and support including research, analysis, requirements, functional requirements, test case development, staging, implementation validation and defect resolution of new or revised systems or processes.
• Acts as a liaison for project release and typically perform analysis supporting the strategies and objectives of the business line.
• Compiles and analyzes information that is very detailed and often interpretive making project release, business requirement, or user story recommendations based on the findings.
• Interfaces with technical resources to develop functional requirements and user acceptance criteria to ensure successful implementation in accordance with business line needs
• Ability to drive process analysis, opportunity assessment and stakeholder communication, workshops and meetings
• Able to analyse, develop requirements and executes allocation, transformation processes, and other Configurations
• Business analysis covering but not limited to capability assessment /business process analysis /financial analysis/ feasibility analysis

Other key requirements:

• Understanding of ER and MSP Systems, MS Products, Smart Sheets, SQL
• Mortgage Servicing Background:  Loss Mitigation, Foreclosure, Collections/SPOC
• Ability to perform Loan-Level, Deep Dive Reviews (Root Cause Analysis)
• Excellent Communication Skills with All Levels of Management
• Ability to Multi-Task; Pivot
• Strong Organizational Skills, Strong servicing background with understanding of servicing terminology and understanding of the servicing loan lifecycle and process flows from one department to the next.
• Strong understanding of project life cycle methodology (PLM) and testing methodology/procedures with heavy emphasis on Agile
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Strong analytical, problem solving and critical thinking skills
• Well versed with MS office, MS Project and able to create effective messaging through excellent communication and presentation skills
• Ability to work independently and in teams with Impeccable analytical skills and commercial acumen
• Self-starter, assertive, result oriented and willingness to adapt to fast paced environment and a quick study
• Can operate effectively in a dynamic environment with tight deadlines and prioritize one’s own work to achieve them

Experience

• Graduation in Computer Science/ Mathematics/ Physics or another related field
• 1.5-4 years with at least 1+ years of relevant professional experience in Business Analysis, Process excellence, process consulting, testing and Agile project delivery or related fields
• Experience and understanding of US mortgage life cycle and servicing is preferred
• Process Excellence/Six Sigma experience and certifications is a plus