Assistant Manager - Operations

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities:

Domain Knowledge:

• Strong Knowledge of E2E Underwriting. Live UW, Post Close and Pre-Funding Underwriting
• Minimum 6 to 8 years of experience in Underwriting (US Mortgage)
• Ability to review investor findings and able to cure to minimize saleability risk Experience in managing UW team in builder loans, VA IRRRL, FHA loans, NonQM and Conventional loans

Leadership & Functional Skills:

• Experience, including supervisory experience, to maintain an in-depth understanding of the organization and business and handle problems and issues that arise, and solve problems without precedents or guidelines
• Exceptional verbal and written communication skills and presentation skills
• Process driven, self-starter, possesses high degree of skills with – time management, people management, discipline, negotiation
• Foresee risks, be proactive and predictive while developing mitigation plans for the program
• Understand the cultural nuances

People Management:

• Manage a highly motivated team
• Ensure strong employee communication in the program through different forums, employee engagement etc
• Building effective teams and developing direct reports

Business Performance:

• Maintaining client Service Level Agreement Standards (SLA’s) & client satisfaction
• Manages BU operations to meet financial goals while meeting customer expectations
• Structured and periodic performance management

Client Management:

• Actively engages with Client for support and expectation management
• Client escalation handling and close looping
• Aligning priorities to ensure client SLAs are met

Educational Qualification:

• Must have a graduate degree or equivalent of (10+2+3) year of education.

Required skills: 

• Good Analytical, Strategic Planning Skills
• Excellent oral and written communication skills
• Excellent telephone skills
• Product knowledge
• Should be quality driven.
• Negotiation, Influencing & Decision-Making Skills
• Good knowledge of MS-Office
• Problem Solving, Change Management & Rapport building skills
• Exhibits Accountability & ethical Behaviour
• Willing to take on challenging assignments
• Willingness to work shifts and during holiday / weekend as needed
• Ability to work under pressure
• Ability to deliver on time and as per specifications
• Confident, patient, and positive mind-set

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses