Assistant Manager

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes

• Job Title: – Assistant Manager

• Location Bangalore

• Function/Department: Technology

End User Computing

End User Compute team is team is responsible for managing and supporting the technology that end users interact with. Their responsibilities cover various areas, including desktop and laptop support, mobile device, AV and Printer support They assist users with technical issues related to hardware and software, ensuring proper configuration and security settings. Additionally, the EUC team handles software deployment and updates, ensuring that applications are efficiently distributed across the process.  The EUC team provides user training as part of the onboarding process and documentation, helping employees effectively utilize technology.

Potential Role Title: AM - Technology

Skills

Technical Skills:

Hardware and Software Troubleshooting: Proficient in identifying and resolving issues with laptops and peripheral devices, ensuring minimal downtime.

Operating Systems: Solid understanding of corporate Windows environments, with capabilities in installation, configuration, and maintenance.

Remote Support Tools: Adept at utilizing remote desktop applications to provide timely support to end-users, regardless of location.

Printer Support: Capable of supporting and troubleshooting printers, from server configuration to end-user connectivity.

Network Support: Very good working knowledge and understanding of networking technologies to support connectivity and troubleshoot network-related issues.

Documentation: Expertise in creating detailed documentation, including system configurations, user manuals, and solution articles to ensure consistent knowledge sharing and compliance with IT standards.

Soft Skills:

ITIL – Experience using an ITSM tooling such as ServiceNow and be familiar with ITIL Framework.

Customer Service: Exceptional customer service proficiency, focused on resolving end-user issues with a proactive and user-Centered approach.

Communication: Strong ability to articulate technical information clearly and effectively to non-technical users, enhancing understanding and cooperation.

Attention to Detail: High level of precision in documentation and resolution of issues, ensuring accuracy and thoroughness in all tasks.

Time Management: Effective management of time, with the ability to prioritize tasks and perform well under pressure, ensuring timely resolutions and continuous service delivery.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.