Analyst - Quality

Company ProfileFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Location: Bangalore (Work from Office)

Process: US Bank

Grade: H

Designation: Analyst - Quality

Number of positions: 06

Minimum Criteria:

• All applicants should have a minimum tenure of 18 months in the organization and 12 months in the current role as on 1st September 2025.
• Grades H, H1 and H2 can apply. It will be a lateral movement for H and H1 grades and vertical movement for H2 grade.
• No documented disciplinary issues/ PIP in the last 6 months and until the closure of IMP.
• Appraisal score of 3/CME and above in the last annual appraisal for the last 6 months.
• 2 to 3 years of experience in US Mortgage.

Role & Responsibilities:

• Should have a good understanding of US Mortgage servicing, Loss mitigation, or Trail Underwriting process
• Should have a good understanding of Retention process such as Modification, Repayment, Forbearance
• Should have a good understanding of liquidation process such as short sale & Deed in Lieu
• Ability to review and Validate completeness of Loss mitigation package & related financial documents such as Bank Statement, Tax return, Pay slip, Profit & Loss statement, Award letters etc.
• Perform income calculation and derive accurate monthly income of the borrower - preferably
• Perform Expenses/liability analysis and review borrower Credit report (Experian, Equifax, Trans Union) - preferably
• Review and Validate Workout terms and Approval/Denial letters as per the investor guidelines - preferably
• Ability to communicate effectively (both verbal and written communication) with multiple internal and external Stakeholders

Educational/Professional Qualifications:

• Must have a graduate degree or equivalent of (10+2+3) year of education.

Required Skills:

• Knowledge of the US mortgage business
• Ability to manage multiple processes assigned
• Good understanding of Quality management
• Comfortable with flexible work timings and willingness to extend work hours based on business need
• Ability to work under stringent deadlines and work with the team to meet deadlines
• Proficiency in MS-Excel preferably

Competencies that will be Assessed:

• Communicating Effectively
• Thinking & Problem Solving
• Passion for Achieving Results

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.