Analyst - Quality
Bangalore, KA, IN
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-cantered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
Job Title: Quality Analyst
Function/Department: US Mortgage
Role & Responsibilities:
- Act as an intermediary between the client and Firstsource, facilitating communication.
- Achieve monthly performance targets.
- Utilize and relay updates regarding changes in regulations, policies, and procedures.
- Ensure adherence to both Federal and State Laws in all contact centre activities.
- Formulate action plans to achieve departmental objectives.
- Drive governance calls with stakeholders and clients
Educational/Professional Qualifications:
- Bachelor's Degree or Post Graduate Degree
Required Skills:
- Communication Skills
- Interpersonal skills
- Problem Solving skills
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses