Analyst - Ops BI

Date: Aug 21, 2025

Location:

Bangalore, KA, IN

Requisition ID: 15992

Description:

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities:

Generate Daily dashboard and publish for user.
Develop and /or update standard reports.
Develop database warehouse.
Ensure accuracy and completeness of data generated from Business Intelligence System (BI), MIS and GIS.
MIS related issues on behalf of Business Analytics & BI – Managers
To work on new Projects and prepare and work on Project Delivery Plans
To produce and provide standardized and accurate Management Information
To identify trends and highlight issue areas and successes.
To provide a reporting function for both internal and external clients.
To ensure accurate recording of staff designations within the operation.
To populate balanced scorecard information monthly and to improve and develop balanced scorecard approach.
To prepare presentations at centre, process and differing operational levels for both internal and external clients.
To provide any financial reporting for Payroll and Business Finance.
Analysing the performance of the real time management system to ensure the implementation of process improvement.

Required Skills:

Intermediate SQL
Basic Power BI Knowledge
Advance level of MS Excel knowledge
Basic to intermediate windows operating system navigation skills
Strong written and verbal communication skills
Ability to interact with all levels of management across various locations
Ability to build and maintain strong working relationship
Strong analytical skills
Comfortable with flexible work timings and willingness to stretch

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.